Product quality
We back the blinds and shades we manufacture against defects in materials and workmanship. Every unit passes the HT Five-Point Check before it ships.
Built Local. Backed for Life.
The HT Worry-Free Warranty
Every blind and shade we make is built locally in Vancouver, inspected before it ships, and installed by our own crew — then backed by the HT Worry-Free Warranty. One team builds it, installs it, and services it. No middlemen. No handoffs. If something needs attention after install, you call us, and we make it right.
What's backed
What the HT Worry-Free Warranty covers
The HT Worry-Free Warranty stands behind both the product and the install. Because we manufacture and install under one roof, there's one team accountable for both — you never have to sort out whose fault a problem is.
Installation
Our own crew installs every order, and we stand behind that workmanship. If something we installed isn't sitting or operating right, we come back and correct it.
Motors and electronics
HT Smart Shades and the motor systems we install — including Somfy and Lutron — are covered against defects in their motorized and electronic components. We handle the service and coordinate the motor maker's coverage where it applies.
Post-install service
Beyond the build and the install, you have one place to bring any question or adjustment. Service requests go to our team directly — not a call centre, not a third party.
Inspected before it ships
The HT Five-Point Check
No product leaves our shop until it passes the HT Five-Point Check. We test five things on every blind and shade we build, so problems get caught here — not at your window.
- Operation — it raises, lowers, tilts, and holds the way it should, smoothly and without binding.
- Function — every mechanism, control, and motor does exactly what it's built to do.
- Durability — components and assembly are checked to hold up to daily use over the long term.
- Finish — fabric, hardware, and surfaces are inspected for a clean, consistent finish with no flaws.
- Dimensional accuracy — measurements are verified against spec so the shade fits the opening it was built for.
If something needs attention
How to request service
If something isn't working right after install, send us a service request through our Request Service page. It reaches the team that built and installed your shades — so there's no explaining your project from scratch. We'll review it and arrange the fix.
- Your name and the address where the shades were installed.
- Roughly when the work was done, if you know.
- Which product or window is affected.
- What's happening — and a photo or short video if you can, which usually helps us diagnose it faster.
Homes and projects
Coverage for homes and for projects
Every blind and shade we build for your home comes backed by the HT Worry-Free Warranty as standard — product, installation, and post-install service from one team. For commercial and trade projects, warranty terms are set as part of the project agreement, matched to the scope of the work. Either way, the people who build and install your shades are the people who stand behind them.
Homes
The HT Worry-Free Warranty comes standard with every residential product we build and install.
Commercial & trade
Warranty terms are set per project as part of the agreement.
Trade & Builder AccessWhy the warranty holds up
One team builds it, installs it, and backs it
Most warranties pass you between a manufacturer, a dealer, and an installer when something goes wrong. Ours doesn't. We build your blinds locally in Vancouver, install them with our own crew, and answer the service call ourselves. One team. One point of contact. A 25-year track record behind it.
Built locally. Backed for life.
Start a project with us and every blind and shade comes with the HT Worry-Free Warranty — inspected before it ships, installed by our crew, and serviced by the same team. Already a customer and need a hand? Send a service request.
Faster quote: include your window count, sizes, and whether you need solar, light-filtering, or blackout.
Warranty — common questions
What is the HT Worry-Free Warranty?
The HT Worry-Free Warranty is HT Blinds' product and service warranty. It backs the blinds and shades we manufacture, the installation done by our own crew, and post-install service. Because we build, install, and service under one roof, one team is accountable for the whole job.
Is the HT Worry-Free Warranty included?
Yes — for homes, the HT Worry-Free Warranty comes standard with every product we build and install, against defects in materials and workmanship. For commercial and trade projects, warranty terms are set as part of the project agreement. Either way, the same team that built and installed your shades handles the service.
What does the warranty cover?
It covers defects in the products we manufacture and the workmanship of the installation we perform. Every product passes the HT Five-Point Check before it ships, and post-install service comes back to the same team that built it. Service requests go through our Request Service page.
Are motorized shades and motors covered?
Yes — HT Smart Shades and the motor systems we install, including Somfy and Lutron, are covered against defects in their motorized and electronic components. We handle the service and coordinate the motor maker's coverage where it applies.
How do I request warranty service?
Submit a request on our Request Service page (/request-service) with your name, the install address, the affected product or window, and a description of the issue — a photo or short video helps. It reaches the team that built and installed your shades, and we'll arrange the fix.
Does HT Blinds service what it installs?
Yes. We don't use subcontractors. The same team that manufactures and installs your blinds handles service after the install, so there are no handoffs between a manufacturer, a dealer, and an installer.